Refund policy
At Elegant Sasquatch Grooming, every product is made in small batches using carefully selected ingredients and intentional craftsmanship. Because our products are personal grooming items, we follow return standards designed to protect both customer safety and product integrity.
We believe clear expectations create better experiences, so please review the policy below before purchasing.
Personal Care & Hygiene Policy
For health and safety reasons, we cannot accept returns or exchanges on any opened, used, or tampered grooming products. This applies to all beard oils, balms, butters, washes, and related items.
Once a product has been opened, it cannot be resold or safely redistributed.
Unopened & Unused Returns
We accept returns on unopened and unused items only, provided all of the following conditions are met:
• The item is unopened, unused, and in original condition
• The return request is made within 14 days of delivery
• Original packaging is intact
Return authorization is required before sending anything back.
Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
Once received and inspected, approved refunds will be issued to the original payment method.
Exchanges
We do not offer direct exchanges.
If you ordered the wrong item or scent and it remains unopened and unused, you may return it under the conditions above and place a new order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we will absolutely take care of it.
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once verified, we will provide a replacement or refund at our discretion.
Scent Preferences
Scent is personal and subjective. While we provide detailed scent descriptions to help guide your choice, we cannot accept returns or refunds based on scent preference.
If you are unsure, we recommend starting with a smaller size before committing.
Sale & Limited Edition Items
All sale items, clearance products, collaborations, and limited editions are final sale and not eligible for returns or refunds.
Un-deliverable or Refused Packages
Orders returned due to incorrect addresses, refusal, or carrier issues are not eligible for refunds on original shipping costs. If the product is returned to us, a refund for the item cost only may be issued, minus shipping and handling fees.
Questions or Concerns
If you have questions about a product or policy, we encourage you to reach out before purchasing. We are always happy to help guide you to the right choice.
Single Trust-Softening Line for First-Time Buyers
If you are new to Elegant Sasquatch Grooming and unsure where to start, feel free to contact us for personalized scent guidance before ordering.
You can place this near your policy header or under scent descriptions.
Quick FAQ
Why don’t you accept returns on opened products?
Because grooming products are personal-use items. Once opened, they cannot be safely resold or reused.
What if my order arrives damaged or wrong?
Contact us within 48 hours and we will make it right.
Can I return something I didn’t open?
Yes, as long as it is unused, unopened, and returned within 14 days.
Do you accept returns based on scent preference?
No. Scent is subjective, which is why we provide detailed scent profiles and recommend starting small if unsure.
Who pays for return shipping?
Customers are responsible for return shipping on approved unopened returns.